can not connect to siteground migrator plugin
If you can’t connect to the SiteGround Migrator plugin, it usually means something is blocking communication between your original site and SiteGround’s migration system. Here’s how to troubleshoot and fix it:
🛠️ Common Issues & Fixes
1. ✅ Double-check the Migration Token
- Ensure you’ve copied the correct migration token from SiteGround:
- Go to Site Tools > WordPress > Migrator
- Copy the token and paste it exactly into the Migrator plugin on your source site.
2. 🔌 Plugin or Theme Conflicts
- Some security/firewall plugins (like Wordfence, Sucuri, iThemes Security) may block outgoing connections.
- Temporarily disable security plugins on the source website
- Retry the connection.
3. 🔥 Firewall / Hosting Restrictions
- Some hosting providers block outbound connections or restrict cURL, which the plugin uses.
- Check with your current host if outbound HTTP/HTTPS requests are allowed.
- Ask them to whitelist the following:
https://sg-migrator-api.siteground.com/
4. 🌐 DNS or SSL Issues
- If your old site has a bad SSL certificate, HTTPS redirect loop, or non-resolving domain, the connection may fail.
- Try accessing your old site in an incognito browser.
- Temporarily disable force HTTPS or SSL plugins on the old site and retry.
5. 🧩 Outdated WordPress or PHP Version
- Make sure the source website (the one you’re migrating from) is running:
- WordPress 5.0+
- PHP 7.2+
- Latest version of the SiteGround Migrator plugin
6. 🧼 Clear Cache
- Clear cache on your source site (plugin + server cache) and then retry the connection.
💡 Alternative Option: Manual Migration
If it continues to fail, you can:
- Use a plugin like All-in-One WP Migration or Duplicator to export/import your site.
- Or, request a professional migration from SiteGround support (they often do 1 site for free).
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